Refund policy

Unopened products. If you change your mind, you can return any unopened, unused product with its seal intact within 7 days of delivery for a full refund of the product price. Write to support@osadhi.in with your order number to receive a return authorisation number and the return address. Products sent back without an authorisation number cannot be processed.

Opened products. For hygiene and safety reasons, opened or used skin care and hair care products cannot be returned or exchanged, unless the product is damaged, defective or not what you ordered.

Damaged, defective or wrong products. Tell us within 48 hours of delivery with photos, and we will replace the product or refund you in full. Where a pickup is needed we arrange it at our cost.

Return shipping. For change of mind returns, you arrange and pay for the return shipping to New Delhi. For damaged, defective or wrong items, we arrange the pickup at our cost.

Refund timing. Refunds go back to the original payment method within 7 working days of the returned product reaching us, or, for damaged and wrong items, within 7 working days of your report being accepted. Banks and card issuers can take a further 3 to 7 working days to show the credit.

Cancellations. An order can be cancelled for a full refund until it is dispatched. Write to support@osadhi.in with your order number. Once dispatched, the returns policy above applies.

Exclusions. Products bought on clearance or marked non returnable, and gift sets that have been opened, are not returnable unless damaged or defective.

Grievance officer. Kapil Puri, Niyama Essentials India Private Limited, B-32 Gaurav Apartment, I.P. Extension, Patparganj, New Delhi 110092, support@osadhi.in, phone 011-28114540. Complaints are acknowledged within 48 hours and resolved within one month of receipt.